Who we are

Collective Good Community CIC is a community interest company and creative health and wellbeing consultancy based in West Yorkshire, UK.

• Registered company name: Collective Good Community CIC
  Company number: 17487185
  Registered office: Todmorden Community College, Burnley Road, Todmorden, OL14 7BX

• Email: info@collectivegood.org.uk

For the purposes of UK data protection law, Collective Good Community CIC is the data controller responsible for the personal information described in this policy.

What information we collect

We may collect personal information when you contact us, make an enquiry or work with us.

This may include:

• your name

• your email address

• your telephone number, if you choose to provide it

• the name of the organisation you work for

• information you provide when completing our website contact form or contacting us by email

• information relating to an enquiry, project or service we are providing to you

• technical information about how you use our website, where this is collected through cookies or website analytics.

Please avoid including sensitive personal information in our website contact form unless it is necessary for your enquiry.

How we collect your information

We collect personal information directly from you when you:

• complete a contact form on our website

• contact us by email, telephone or another method

• enquire about or use our services

• communicate with us as part of a project or working relationship.

We may also collect limited information about how people use our website through Squarespace and any analytics tools we choose to use. More information is available in our Cookie Policy.

How we use your information

We may use your personal information to:

• respond to enquiries and communicate with you

• provide information about our services

• discuss, arrange and deliver work

• manage our relationships with clients, partners and suppliers

• maintain appropriate business and financial records

• operate, maintain and improve our website and services

• meet our legal and regulatory responsibilities.

We will only use your personal information where we have a lawful basis for doing so.

Depending on the circumstances, this may include:

Contract – where we need to use your information to provide services you have requested or to take steps before entering into a contract with you.

Legitimate interests – where using your information is reasonably necessary to run Collective Good, communicate with people who contact us and manage our professional relationships, provided those interests do not override your rights.

Legal obligation – where we need to keep or use information to comply with the law.

Consent – where you have actively agreed to a particular use of your information. Where we rely on consent, you can withdraw it at any time.

Contact form information

If you submit an enquiry through our website contact form, the information you provide will be processed through Squarespace and made available to Collective Good so that we can respond to your enquiry.

We will only use the information you submit for the purposes described in this policy.

Submitting a contact form does not automatically add you to a marketing mailing list.

Website hosting and Squarespace

Our website is hosted by Squarespace.

Squarespace may process certain information about visitors to our website in order to provide its website hosting, security, form and analytics services.

As Squarespace is an international service provider, information may in some circumstances be processed or stored outside the UK. Where personal information is transferred internationally, we expect appropriate safeguards to be used in accordance with applicable data protection law.

Who we share your information with

We do not sell your personal information.

We may share information with trusted service providers where this is necessary to operate Collective Good and provide our services. These may include:

• our website and hosting provider, Squarespace

• our email provider

• IT and cloud storage providers

• professional advisers such as accountants

• other suppliers or contractors where necessary for a particular project.

We may also disclose information where required to do so by law.

We only share information where there is a legitimate reason to do so and aim to limit this to the information that is necessary.

How long we keep your information

We keep personal information only for as long as we reasonably need it.

The length of time will depend on why the information was collected. For example, we may keep:

• general enquiries for up to 24 months after our last contact

• information relating to clients and projects for the duration of our working relationship and for an appropriate period afterwards

• financial and transactional records for the period required by UK tax and accounting law.

We periodically review the information we hold and securely delete information that is no longer required.

How we protect your information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

We also aim to ensure that any third-party services we use have appropriate measures in place to protect personal information.

No method of transmitting or storing information online can be guaranteed to be completely secure.

Your rights

Under UK data protection law, you have a number of rights in relation to your personal information. Depending on the circumstances, these may include the right to:

• ask us for a copy of the personal information we hold about you

• ask us to correct inaccurate or incomplete information

• ask us to delete your personal information

• ask us to restrict how we use your information

• object to certain uses of your information

• ask for certain information to be transferred to you or another organisation

• withdraw your consent where we rely on consent to use your information.

If you would like to exercise any of these rights, please contact us at info@collectivegood.org.uk.

You will not normally have to pay a fee to exercise your rights.

Making a complaint

If you have concerns about how we use your personal information, please contact us in the first instance so that we can try to resolve them.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Cookies

Our website uses cookies and similar technologies. Some are necessary for the website to function, while others may help us understand how people use the site.

You can find out more in our Cookie Policy.

Changes to this policy

We may update this Privacy Policy from time to time, for example if our services, website or the way we use personal information changes.

The latest version will always be available on our website.